Shipping Policy & FAQ
Questions & Answers
If you live in or near the greater Philadelphia area, you can make an appointment and we can size your finger for you.
We can also send you a finger sizing tool free of charge to get your measurement in the comfort of your home. Call us with your size once it is received.
Unfortunately, we do not have a print catalog at this time. However, please feel free to print images from the website to show your friends, church members, council members, etc.
If you find yourself in town and would like to stop by, you’re more than welcome to, but please give us a call first as we can be in and out of the shop and our hours can be subject to change. To ensure us being here to have dedicated time to discuss your project, please make an appointment.
Yes! If you want to use scrap gold and silver for payment towards your order, that is perfectly fine. But please know we won’t necessarily be using that to make your new piece as there are many impurities in everyday jewelry such as solder and other components. If you are having a gold offering where you are crowdsourcing gold and silver donations towards your piece, please call us before shipping it to us so we can ensure that it gets sent safely and properly. Once we receive your metal we will contact you and go over what you sent us and may need up to 2 days to assess the value, as we have to test each piece to verify the type and karat of each metal. Even if you have a pure gold coin it will be assessed as scrap gold. We can only use our metal to make the jewelry.
Jewelry Specifications and Quality
Yes. We use genuine amethyst in every ring.
Our diamonds are F-G range in color and SI1 clarity. This means that they are white and bright, and no inclusions are visible to the unaided eye.
We do our best to ensure that our diamonds come from reputable sources. Lab created diamonds are also available upon request and are 100% conflict free and created here in the US.
10 karat gold is 41.7% gold and 58.3% alloy. This option can be less favorable for rings because it has a tendency to oxidize on the skin, which means it is a great option for a cross.
14 karat gold is 58.3% gold and 41.7% alloy. 14k gold is the recommended standard for rings because of the gold to alloy ratio.
18 karat gold is 75% gold and 25% alloy. 18k gold tends to have a warmer yellow color because of its higher fine gold content and is considered hypoallergenic.
Pricing and Customization
Yes! We can customize your item to be the perfect fit for you. Pricing will be determined by multiple factors (size, type/amount of stones used, metal type, etc.) and we can give you an estimate at the time of consultation or shortly after.Custom pieces also require 8-12 weeks to complete.
If I want to use my church's logo or seal, or any other imagery I can think of, how should I send it to you?
In “Shop Rings” you can upload a photo directly to our site. You can also email us a photo file, text us a photo, or we can also create an image for you upon request.
Yes. Free inscription is offered with all of our rings. Inscriptions are also offered on the back of crosses.
We offer many stock images that you can view on the ring product page of your choice. You can also use your own seal or logo. If you like a design in our portfolio, it may be proprietary to that customer, however we can create a custom design for you that is inspired by these images.
Yes, let us know what you would like if you do not see it listed.
We do not offer layaway or extended payment plans. We can offer the option to you to put down a deposit which is ⅔ cost of the item and pay the rest before we ship it out. Please give us a call for more details.
We accept all major credit cards (Visa, Mastercard, Discover and Amex), debit cards, money orders, electronic payments (CashApp and Paypal), and checks (checks need a minimum of 2 weeks to clear).
Yes! Depending on the size of your group and what you are ordering, it will determine the discount you will receive.
Yes, a discount will be assessed once your order is confirmed.
Shipping & Delivery
Customized rings typically take 8-12 weeks. *However, we can rush your job for you (in as little as two weeks) for an additional $500.00. *Rush jobs need to be paid IN FULL when the order is placed, and do not guarantee the piece being complete by that date, but guarantee you will have a piece to use for your event, while your actual piece is being made. Rush orders also move to the front of the queue, to expedite its completion. We will do our very best to get it done in time for your ceremony, in case it is not possible, we will ship you a sample ring or cross, free-of-charge, on loan as a stand-in for your ceremony.
Free Shipping is included with every purchase.
We ship through major mail carriers, depending on your location, and we always use express overnight shipping. We also require a direct signature at delivery for our packages. We will call you before we ship it out to confirm that someone will be there when the package is delivered.
Return Policy and Guarantee
Orders canceled before 1 week after the job was established are entitled to a refund, minus a cancellation fee of 25% of the total order. Any order canceled after the 1 week time limit will be credited the total amount paid to put towards another piece of jewelry within 6 months after cancellation.
Yes. There is a 100% Lifetime Guarantee on the workmanship of the ring. If there is any defect in your jewelry, or a diamond is lost, we will correct it free of charge and also cover the return shipping. We will also polish your ring for the entire life of the ring (shipping not included). EXCLUDED from the warranty is the center stone. Amethysts and Synthetic Rubies are more delicate stones, and therefore can become susceptible to scratches and chips over time. They can also break if enough force is applied. If the center stone does break for any reason, we will replace it AT COST(which will be determined at that time) without any additional fees for labor (the customer must pay for shipping).
Orders over $5,000 include appraisals. If your piece falls under that amount, we are happy to furnish you with one for an extra fee. We use an outside GIA certified appraiser to ensure complete objectivity and authentication. Each piece appraised is $60.
Silver and 10K gold tend to oxidize sometimes as 10K is technically more alloy than actual fine gold. Silver is naturally prone to turn darker over time if not polished. Other factors contribute to oxidation such as the oils in your skin , any chemicals you may have come in contact with, as well as humidity and sometimes salt water .Nothing is wrong with your jewelry, it may just need to be polished to return to its former glory. Give us a call and we can polish it for you.
Croziers come as is (unless severely damaged in transit) which we are not responsible for. They often have very minor imperfections, (as well as the cases they come in) which can include: modulation in the finish, as well as minor knicks and scratches, and sometimes the partitions in the cases can loosen or break. None of these would preclude the crozier from being used, and we do not replace them or the cases. There is an option to purchase a customized crozier bag that will keep all pieces of the crozier separate as they have individual slots in the bag. This is often better than the hard case as it optimizes space for travel and it also will have your name embroidered on it.
Gold plating does sometimes wear off over time, that’s why we recommend the gold option especially for rings. We can guarantee the gold plating for up to 6 months. After that you can pay $150 to have us polish and re-plate your piece.
If you are allergic to gold, let us know about your allergy. In most cases you aren’t allergic to the actual gold, but are allergic to the nickel in the alloy it’s mixed with. To ensure your safety, we can use certified nickel-free gold, palladium, platinum or 18k gold which has 75% fine gold content which usually surmounts any allergy problems.
If you are allergic to silver we can instead use palladium, platinum, or white gold as a safe alternative.
Sorry, we do not work in alternative metals such as steel or titanium.
Yes, but only to active military members that are looking for engagement rings or wedding bands.